Utilization of Social Media Platforms to Enhance Library Service Delivery during Covid 19 Era in Rivers State Universities
Keywords:
Utilization Social Media Platforms Library Service and Covid 19Abstract
The study examined utilization of social media platforms to enhance library service delivery during covid 19 era in Rivers State Universities. The study adopted the descriptive research survey design. Three research questions were answered to guide the study. The population of the study was all the Librarians in Rivers State universities. Due to the small population size of the study, there was no sample and sampling technique. Data for the study was collected through a self-structured questionnaire tagged “Social Media Platforms Utilization Questionnaire (SMPUQ)” which was designed in modified four-point rating scale. The test-retest method was used to test for the reliability of the instrument. The data collected were analyse using Pearson Product Moment Correlation (PPMC) coefficient which yielded a reliability value of 0.84. Data collected were analysed using mean and standard deviation. The findings of the study revealed that majority of the social media platforms were not used by librarians for service delivery. However, the study found that utilization of social media platforms by librarians are marred with challenges. Based on the findings of the study, it was recommended among others that the library management should provide opportunities for training and retraining of librarians on social media skills and emerging technologies. The school management should also provide adequate internet facilities and improve on electricity supply so that the library staff can enjoy more access to the internet in order to provide effective and efficient services to their users.
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